On Saturday, February 3rd Verizon installed the Fios line etc...in my condo. The installed left a G1100 router behind. I know this router is not necessary and I don't need it. My Asus is working fine and is more than capable to handle the requirements for my service. Issue: I can't get rid of the ro...If your Verizon equipment came from an authorized retailer, you must return the equipment to that store. Verizon FIOS equipment can be returned via UPS or returned to some Verizon FIOS stores, but not all stores will take returns. Remember to check the Verizon Store Locator for the most up-to-date information on store locations, hours, and ...Rhode Island. Virginia. You can check out the address of every store on Verizon’s website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon’s customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).In October I mailed the used equipment back via UPS via the UPS label Verizon sent me. To this date, I have not received a credit on my bill of the $79.00 I was charged. I can't get help thru the Help Call center. I just get rerouted. Tired of dealing with this!!! Verizon, your customer service needs great improvement!Rhode Island. Virginia. You can check out the address of every store on Verizon’s website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon’s customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).I got a tracking number from UPS and it showed delivered over a month ago. Since then I keep getting reminders to turn in my equipment or risk getting charged. Unlike other threads where this has happened they never offered to send me a prepaid box to return the equipment. Apparently this is a very common problem.7. Drop off the phone at a Fedex location at your earliest convenience or call Fedex at 800-463-3339 to schedule a pickup from your house. If you discover a Verizon Wireless cellphone you ordered ...Here is where a prepaid shipping label will be prepared for you to print. From there you can stop by a local UPS store where a UPS representative will pack and ship your equipment back to us, or you may package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home.We offer one of the options shown below for backup battery power for your Verizon voice service depending on your Verizon equipment. (We do not offer the Battery Backup Unit to new voice service customers.) These backup power sources provide power only for your Verizon voice service, including Emergency 911 dialing, depending upon your specific ...A restocking fee of $50 may apply to returns or exchanges of a mobile device (excluding Hawaii). Important: If you purchased from a Verizon Authorized Retailer (e.g., BestBuy, etc.) you must return or exchange at that location. To learn how to return home internet equipment (e.g. routers, receivers), visit our LTE Home Internet FAQs, 5G Home ...Place the packaged equipment in a sturdy box and fill any empty spaces with packing material to prevent shifting. Seal the box tightly with tape and affix the return label provided by Verizon. This section provides a detailed overview of the steps required to return Verizon FiOS equipment.Installation of Fios TV includes connecting up to three televisions with existing coaxial outlets (including installation of set-top boxes) and programming the Fios TV remote control for your set-top boxes and televisions. Additional TVs can be set up for an additional charge. Our technicians will also perform needed outside work, including ...Stores near null. Enter a zip code, city or state and select from the drop down list. Use my location. Call the Caribbean, Central & South America on us for 3 yrs. W/ Global Choice & new line on select Unlimited plans. Then $10/mo. In-store only. There are no stores in this area.May 28, 2020 · Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966). I called the number listed, and was told to bring the router to a Fios store. Unfortunately, all the Fios stores in my area are closed due to coronavirus. How can I go about getting a UPS label? Thank you!The answer: yes. You are required to return your damaged device with the prepaid envelope that was sent to you. And don't wait—if you don't return your old device in the time frame specified in your contract, you could be charged a non-return fee. Before sending in your damaged iPhone®, Samsung®, or other Android™ phone, you'll first …I called Verizon for instructions on how to return their equipment and was told it was to early to terminate my serivce (March) to wait until the first week of Apri 2014. Verizon customer service sent me the UPS label and box to return my equipment which idid since i did not have FIOS in my new area. i even tried calling the community i was ...We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966). I cannot locate the return label in my account on desktop or the mobile app. Given COVID, the store that accepts Fios equipment is temporarily closed.just go to a ups store and they may be able to assist you. or go to a verizon fios corporate store and return it there but make sure you get a signed and dated receipt from both places you may use. Verizon is famous for saying they never received the equipment back and likes to charge the customers for a return even when proved it was returned.To return Spectrum equipment, bring it to any UPS Store. Use the UPS Store Locator tool to find the nearest store. Spectrum equipment can also be returned via UPS, FedEx, or in person at a Spectrum store. If there's a problem with your final bill, Spectrum will assist you. Credit: www.routerfreak.com.The quickest and easiest way to return your DIRECTV equipment is to take your receiver and power cord to a UPS store or FedEx Office Pack and Ship store. Use the following steps complete the return: Click on the link to find a store location near you.You can take them to a UPS store and they will pack and ship them to Verizon for you. Be sure to get a tracking number, a shipping receipt and record the serial numbers. There have been many reports Verizon not properly recording returned equipment. Pictures of the STBs might help, too. Good Luck.Find a The UPS Store location near you today. The UPS Store franchise locations can help with all your shipping needs. Contact a location near you for products, services and hours of operation.Return Options: Return rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions. People also ask,where do i return my ...Failure to return in a timely manner will result in you getting a bill for unreturned equipment. Correct answer: Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.Here are some options to manage this process: Prepaid shipping labels and boxes. Provide a prepaid shipping label and box for returning work equipment. This method simplifies the retrieval process by having the former employee pack the equipment and drop it off at a shipping location. Using third-party services.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...I am dealing with a persistent issue with Verizon customer service over a miscommunication with the return of my fios internet and tv equipment. I had an account from September 2013 through May 2014. At the end of the period, I received all of the boxes to ship my equipment (5 cable boxes, 1 router) back to Verizon. I did this at around May ...Quite frankly, it was a slap in the face. I called Verizon and asked them what was going on and now they're telling me "Your router was never marked as returned, we need a tracking number from the store in order to verify or else we can't do anything." I went to the store and all he can give me is the email receipt I attached above for the return.01-21-2022 09:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...Make sure you get a receipt from the store to show that you handed the equipment over, and gave you a UPS tracking number. 2). Call Verizon and ask them to send you a return label. You do the packing, and put the label on the box, hand it to any UPS driver you can find, or take it any UPS Store, or authorized shipping center. It is prepaid, and ...Verizon store. Ok generally they're pretty strict with the 30 days unless there's extenuating circumstances. You are out of luck once the 30day return period expires. You can no longer return it. But once the phone is unlocked after 60days, you can pay off the phone and take it to any other carrier of your choice.Return Options: Return rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. ... you may cancel the Service and receive a full refund of all monthly charges paid as well as any one-time charges and equipment charges paid to Verizon. Can ...There are 3 easy ways to set up an appointment: Use the Store Locator on verizon.com or in the My Verizon App to find a nearby store in your area. You will see options to Schedule an Appointment and Manage Existing Appointments. Just click the appropriate link and follow the instructions. Use the My Verizon Mobile app and tap the Appointments ...February 20 Answer . Thank you for reaching out here at the Spectrum Community. There are several ways to return equipment through an official UPS store or you can drop off at one of our stores. Click through the link I provided and it will explain everything a bit further. Let us know if you have any other questions.Apologies for the delay in our reply, John_Goilll. That is certainly a concern that you have not received a return shipping label. Let's make sure we can get you a return shipping kit for the 5G Home equipment. We will need account access to assist, please be on the lookout for a private message from us, so we can help.Verizon Fios - is making this about as difficult as possible. Would like to return the equipment and not be charged but the links provided do not work - say return location not available. Not too helpful -why dont the verizon techs take old equipment for some customers and not others. I spoke to a friend and they took her old router. But for me they said they cant give me a receipt so i had to pack up STB amd router and drive to a local UPS. to return.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Returning equipment can sometimes be a daunting task, especially for those who are unfamiliar with the process. Whether you are returning a faulty product or simply need to return ...Follow these two easy steps to complete your return. Step 1. Find The UPS Store ® nearest you. Step 2. Bring the QR code we sent you by email or text and the following Frontier equipment. No boxes or labels are needed. Your equipment return link is invalid and may have expired. Please contact support, thank you.Legend. 04-30-2020 04:13 AM. Most verizon stores are closed due to this virus. However they will be open in the future. It’s best to go to the store, have the clerk scan all the equipment bar codes and list as returned. Make sure they give you a itemized receipt with the equipment as well as your account number and name if possible.Just an update here. By 09/2023, the Verizon agent mentioned that UPS store no longer accepts Fios equipment returns and I have to go to the store to return them. "I have checked the details and I'm sorry to inform you that UPS store is not accepting the router returns right now.Equipment Returns in 3 Easy Steps with The UPS Store. By J T. Ramsay | Oct 30, 2014. If you didn't see the news today, we're working with The UPS Store to make it easier than ever for our customers to return their equipment. Seriously it couldn't be simpler…and it's free. (Photo: AP Images) If you didn't see the news today, we're ...Verizon claims I never returned my equipment. 07-05-2016 11:12 AM. I closed my account on 6/7, received the return package supplies on 6/15, and mailed back my modem and cable card on 6/20. Checked with UPS and they listed it as delivered so stupid me I threw the receipt away thinking it was all set. Now Verizon is claiming they never received ...Learn how to send your mobile device or accessory to Verizon, including 30-day returns, early upgrades, warranty and trade-in devices.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...1. RETURN POLICY. Equipment may be returned to Verizon as set forth below. These policies do not limit or supersede existing manufacturers’ warranties. You may return any Equipment or Other Devices you purchased from us for any reason within thirty (30) days of purchase. Defective Equipment may be returned within one (1) year of Equipment ...Pack your return in a sturdy box. Be sure to remove any old shipping labels if you're reusing the box it arrived in, or one from a previous shipment. If you don't have one, you can order supplies online or buy them at The UPS Store. Seal your box with plastic or nylon tape at least two inches wide. Don't use duct tape.24/7 automated phone system: call *611 from your mobile. Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.Verizon Wireless offers in-store pickup in all stores for no additional charge. No need to wait, pick it up today!Re: I returned equipment weeks ago, but Verizon has not received it. 04-27-2014 02:29 PM. Always get a receipt from UPS for equipment you send back. Verizon, and most cable/satellite companies, are notorious for not knowing about what equipment was returned.How do I make a Curbside or Doorside Pickup? How do I make a Locker Pickup? About Verizon store pickups. Expand All ...You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your ...Re: Trying to return verizon 5g home internet devices. vzw_customer_support. Customer Service Rep. 03-22-2024 06:31 AM. MMGust, we understand your concern with receiving unexpected charges on your bill, especially if you have been having issues receiving your return kit for the equipment.You can drop off the package at a UPS store. Verizon has already paid for shipping! To avoid being billed an unreturned equipment charge, return all your Verizon Fios equipment within 30 days of the day your service is disconnected. If you need further assistance, you can contact Verizon FIOS customer service at 1-***-***-****.I hope this helps!Return to the Device Management Center. Select Return Details for the device you're returning. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as ...If your Verizon equipment came from an authorized retailer, you must return the equipment to that store. Verizon FIOS equipment can be returned via UPS or returned to some Verizon FIOS stores, but not all stores will take returns. Remember to check the Verizon Store Locator for the most up-to-date information on store locations, hours, and ...Download the user guide for your set-top box or DVR model below for detailed information on activation, features, dimensions, wiring and more. Review energy efficiency information for set-top boxes, DVRs, and small network equipment below. Important upgrade information: Cisco set-top boxes won’t transmit video content for Fios TV service on ...Pack your return in a sturdy box. Be sure to remove any old shipping labels if you're reusing the box it arrived in, or one from a previous shipment. If you don’t have one, you can …This page provides mobile device return/exchange, early upgrade and warranty replacements shipping information. Use this information to find out if you can print a label through My Verizon if you lost the original label. For trade-ins or home internet equipment return information, visit: Trade in your mobile device FAQs; Verizon Home Internet ...For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a negative light. Follow Reddiquette, learn something new, and enjoy some blazing fast Fios.EDIT: A quick call to local UPS Store, I need to have a return documentation from Verizon in order to ship Fios equipment with them. The lady in the UPS store said that they cannot process the equipment unless it is accompanied by this paper.For orders from Verizon Wireless, please refer to your order confirmation or contact Verizon Customer Service at (800) 922-0204. If you purchased your Hum System from hum.com, try clicking on the tracking link in your shipping confirmation email. If you still need assistance, you can contact Hum Customer Service at (800) 711-5800.06-30-2009 02:55 PM. We had a T3 line previously. That included a local loop from Verizon which terminated in a massive multiplexer which is an entire rack of equipment. We cancelled the T3 over a year ago, and we need to get this old equipment out of the way. We have been trying to get Verizon to come pick this equipment up for 3 months now.Put your old box and its power cord in the shipping container your new box came in. There will be a return UPS label to put on the outside covering the original UPS sticker. Then bring it to any UPS location for free pre-paid shipping back to us. A mistake was done during the installation and Verizon sent me a new DVR via UPS.Edg1. Community Leader. 08-17-2019 06:07 AM. Call 1-800-Verizon (8008374966) and type in your phone/account number say you want to return equipment to the prompt. Just called and got through in five minutes. As far as returning goes they will either send you a box or you can drop off at UPS.Verizon Wireless allows you to order phones and phone accessories online. This includes both in-stock phones and phones that are yet to be released that you can pre-order. Once you...The answer: yes. You are required to return your damaged device with the prepaid envelope that was sent to you. And don't wait—if you don't return your old device in the time frame specified in your contract, you could be charged a non-return fee. Before sending in your damaged iPhone®, Samsung®, or other Android™ phone, you'll first need ...Pack your return in a sturdy box. Be sure to remove any old shipping labels if you're reusing the box it arrived in, or one from a previous shipment. If you don’t have one, you can …Verizon technician left me with a G3100 router that I was not going to use long term. I am trying to return it, and Verizon sent me a standard return box which does not fit the router twice. ... Google the issue of customers returning equipment to verizon via not only UPS but USPS with receipts and Verizon states it was not received (even with ...All Verizon Wireless purchases come packed with a return label, but if it is lost, a new one can be printed directly from the customer’s Verizon Wireless online account.The return is supposed to be brought to a Fios Corporate store location. Not a Verizon wireless location. In my area Verizon wireless doesn't even like taking Fios payments. however they do have the address for Fios returns in my locale. google FiOS Corporate store locations within your zip code.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Bring the equipment to any corporate Verizon store within 30 days. To find a store, visit Verizon‘s Store Locator and filter for "Corporate" locations. Provide your mobile number or order number to the sales rep to process your return. If your return is accepted, the purchase price (minus any restocking fees) will be refunded to your original ...Re: Need an Equipment Return Label. 02-04-2020 01:02 PM. Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of ...Email Return Labels Directly to Your Customers. We’ll email your customer a return shipping label and a mobile barcode. They can then print the label at home, attach it to their boxed item and send it back. Let Our Drivers Pickup Returns Right From Your Customers’ Doors. We’ll create the return label ahead of time and our driver will ...Legend. 04-30-2020 04:13 AM. Most verizon stores are closed due to this virus. However they will be open in the future. It’s best to go to the store, have the clerk scan all the …Hi saints20, Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.Quickly find one of the following UPS shipping locations with service right for you: UPS Customer Centers in OLEAN, NY are ideal to easily create new shipments with the use of our self-service kiosks. Customers can also drop off pre-packaged pre-labeled shipments. Limited packaging supplies are also available to finish preparing a shipment.I was supposed to get a return shipping label, which, after 2 weeks of waiting, I still did not receive. I called customer support, and was put on hold for quite sometime, only to find out that the systems were down and could not create for me a return shipping label. Then I was told to find a UPS store that can return the equipment back to ...Jun 11, 2020 ... Set-top box return with equipment drop-off at. Verizon authorized locations or The UPS Store locations with prepaid mailer. Free. Page 5 ...Although Verizon Wireless is one of the nations largest providers in cellular service, the company does provide different products in different areas of the country. This includes ...Don't forget and don't wait, because not returning your old device after 10-15 days, depending on your contractual agreement, could result in non-return charges. Before sending in your damaged iPhone®, Samsung®, or other Android™ phone after receiving a replacement, you'll first need to take a few steps like backing up your data and turning ...Correct answer: Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.To return equipment to AT&T, contact the AT&T customer service by calling the number listed on AT&T’s Contact Us page and explain the reason why you need to return the equipment. F...You can also return your equipment by bringing it to a UPS Store during store hours. The UPS Store will take care of the rest. If you can't visit a UPS or Spectrum store, you can request a Home Shipment Return Kit by contacting Spectrum. Note: Spectrum Mobile products are not eligible for free equipment returns through The UPS Store.All Verizon Wireless purchases come packed with a return label, but if it is lost, a new one can be printed directly from the customer’s Verizon Wireless online account.Also, you could use the scan function in UPS tracking to have information about the serial if you have it. ... Use the 1-800-837-4966 number to verify the equipment. Can You Return a Verizon Gift Card? Verizon prepaid cards are considered to be cash substitutes and are just one of the many options, such as a credit card or bank card, you can ...Hey Verizon: I have called, emailed, and called about 10 more times. UPS lost the equipment I sent to return to you, and now UPS refuses to open an investigation becasue they tell me it has to be initiated by Verizon. So of course, I call Verizon (about 10 different times) and am given the run around by every one I speak with.Pack your return in a sturdy box. Be sure to remove any old shipping labels if you're reusing the box it arrived in, or one from a previous shipment. If you don’t have one, you can order supplies online or buy them at The UPS Store. Seal your box with plastic or nylon tape at least two inches wide. Don’t use duct tape.Mar 11, 2015 · 03-11-2015 03:37 PM. I had FiOS service while I lived in Medford, MA from April 2013 until March 2014. I moved to Ohio and could no longer have FiOS service. I returned the equipment to a UPS store to be shipped back to Verizon per a customer service agent's instructions. A few months later, I get a bill for $613 for unreturned equipment.. does anyone have the address of returned equipment locatiStopped by my local UPS store to drop off t Find out what to do if your Verizon mobile device or accessory hasn't arrived. Learn the steps to take if your package went missing after the carrier delivered your order. This page is for help with missing shipments from Verizon. For info about reporting the loss or theft of a mobile phone you were already using, visit our Lost or stolen phone ...1 Solution. smith6612. Community Leader. 08-14-2015 08:18 AM. If you talk to billing/support they should be able to help get a prepaid box sent to you. Otherwise, try visiting a UPS Store and see if they are capable of taking the DSL equipment, since UPS is a partner of Verizon for returning FiOS equipment. We are unable to locate your order details. Verizon will send you a box with a shipping label (I made a request for a return over the phone), you can then drop it off at ups. I just send back a set top box that way. · actions · 2015-Mar ... Get Your Parcel Ready. First things first - you need ...
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